When your heating or cooling system needs attention, you want a contractor who shows up ready to work and explains what is going on before anything is touched. Alternative Home Heating Co handles the full range of HVAC work for homeowners, landlords, property managers, and businesses across Greece and Monroe County. Furnace repair, AC service, heat pump installation, ductwork, thermostats, indoor air quality, full system replacement: we do it all, and we do it right.
Quick to arrive. Careful with your home. Tidy when we leave.
Call (585) 564-9789 to get a quote on any heating or cooling job in Greece.
From aging systems to brand-new installs, we cover the heating and cooling work that keeps homes comfortable and businesses running. That includes air conditioner repair and service, furnace and heating repair, heat pump service and installation, full HVAC system replacement, ductwork repair and sealing, thermostat and smart-control installation, indoor air quality equipment, and seasonal maintenance. Work is performed by qualified HVAC technicians, and every visit starts with a clear explanation of what we found and what it will take to fix it.
When the air conditioner is not cooling, blowing warm air, or will not turn on at all, we run a full diagnostic to find the cause. Common problems include refrigerant leaks, failed capacitors, dirty coils, and airflow restrictions. A service call covers a thorough inspection of the system, a diagnosis, and a clear explanation of the repair before we proceed.
A furnace that stops working in a Monroe County winter is not a problem to put off. We check ignition components, heat exchangers, blower motors, gas valves, and controls to find out why the system is not producing heat. If the furnace is repairable, we get it running. If repair costs are pushing toward replacement, we say so plainly and walk you through the options.
Heat pumps that are not heating, not cooling, or running constantly without reaching the set temperature usually have a diagnosable cause. We troubleshoot refrigerant charge, reversing valves, defrost cycles, and airflow problems that lead to uneven temperatures or no output at all. If you are considering upgrading to a cold-climate model, see the installation section below.
When a system is past its useful life or the repair cost no longer makes sense, a full replacement is the right call. We handle central air installation, whole-home HVAC replacement, and system upgrades for both residential and commercial properties. We size and scope the job before anything is scheduled, and pricing is explained before work begins so you know what you are agreeing to.
Ductless mini-splits are a practical choice for home additions, older construction without existing ductwork, or any space that needs independent temperature control. We install and service mini-split systems for single zones and multi-zone setups. If a unit stops heating or cooling, we diagnose and repair it the same way we would any other HVAC system.
A thermostat replacement is one of the quickest ways to improve how a system performs. We install programmable thermostats, Nest, Ecobee, and other smart controls, and we handle the wiring to make sure the new unit communicates correctly with the system. A properly configured thermostat gives you better comfort control and can reduce how hard the equipment works.
Leaky or disconnected ductwork wastes conditioned air before it reaches the rooms that need it. If some rooms run hot while others stay cold, or if energy costs seem out of line with usage, duct leakage is often a factor. We inspect, repair, and seal ductwork to restore airflow balance and improve efficiency across the system.
Whole-home air filtration systems, UV air purifiers, and air scrubbers address what standard filters miss: fine particles, allergens, and airborne contaminants that circulate through the duct system. We install equipment that integrates directly with the existing HVAC system, so the air being conditioned is also being cleaned on every pass.
A spring AC tune-up and a fall heating tune-up catch small problems before they become expensive ones. A preventive maintenance visit covers cleaning, inspection, and testing of the key components that determine how reliably the system runs through the season. Same-day scheduling is available when the calendar allows, so there is no reason to head into a heating or cooling season without a checkup.
Getting your comfort back is easier than you think. When the heat goes out in January or the AC fails on the hottest day of the summer, waiting is not an option. We take same-day calls for urgent repair situations, including no-heat emergencies, systems that have shut down completely, and equipment that is running but not doing its job. We are available every day from 9:00 AM to 8:00 PM, and we'll get the job done and the system running.
Call (585) 564-9789 to report an emergency or request same-day service in Greece.
Arrives fast. Repairs it right. Priced fair.
Monroe County winters are long, cold, and shaped by lake-effect snow that keeps temperatures well below freezing for weeks at a stretch. Heating is not a seasonal concern here: it is a months-long demand that puts real stress on equipment. Greece homeowners and property managers need HVAC systems that hold up under that load, and they need a contractor who understands what that means for service, maintenance, and equipment selection. The three services below address the heating challenges that come up most often in this area.
Gas and propane forced-air furnaces carry most of the heating load in Greece homes, and when one starts struggling mid-winter, the urgency is real. A furnace that short-cycles, fails to ignite, or produces weak heat needs a proper diagnostic before anything else. We check the heat exchanger, burners, ignition system, and controls. If the system is repairable, we repair it. If it has reached the point where replacement is the more practical answer, we explain the reasoning, walk through the options, and let you make the call.
Modern cold-climate heat pumps are rated to operate efficiently at temperatures as low as -15 degrees Fahrenheit, which changes the calculation for homeowners who assumed heat pumps were not practical in a climate like Greece's. These systems can serve as a primary heat source or work alongside an existing furnace to reduce fuel use during moderate cold. Installation involves selecting the right equipment for the home's size and layout, positioning the outdoor unit correctly for winter performance, and integrating the system with existing controls. Incentive programs have made cold-climate heat pumps a fast-growing option across New York, and we can walk you through what the installation involves when you call.
Forced-air heating systems pull moisture out of indoor air, and in a climate with a heating season as long as Greece's, that dryness builds up. Dry air affects comfort, causes static, and can affect wood floors, trim, and furniture over time. A whole-home humidifier installs directly into the HVAC system and adds moisture automatically as the furnace runs, maintaining a consistent indoor humidity level without portable units to refill. We handle the installation and make sure the humidistat is configured to work with the thermostat and the system's airflow.
Property managers, building owners, office operators, and retail businesses across Greece count on HVAC systems that stay running. We service commercial heating and cooling equipment including rooftop units, multi-zone systems, and commercial air handlers. When a system goes down in a commercial space, we respond with the same urgency as a residential no-heat call. We stand behind every system we service, and pricing is confirmed before work is scheduled so there are no conversations after the fact about what was expected.
You shouldn't have to chase a contractor for answers when it comes to what a job is going to cost. When you call, you get a rate on the phone based on what you describe. Before anything is scheduled, the scope of the job is explained and the price is confirmed. That applies whether you are calling about a repair, a system replacement, or a new installation. Ask what the estimate covers and you will get a straight answer. There are no ambiguous line items, and the price you hear on the call is the price you are agreeing to before the visit begins.
We handle heating and cooling work throughout Greece and the communities nearby. If you are in Rochester, Hilton, Spencerport, Brockport, Chili, or Gates, we cover your area. We treat your home the way we'd want ours treated, and that approach carries through to every service call, installation, and seasonal visit we make across Monroe County.
We're ready to get your heating and cooling running again.
Call us at (585) 564-9789 and describe what the system is doing. We will give you a rate on the phone and confirm availability for same-day service. Same-day appointments are often available for urgent situations, including no-heat and no-cool calls. We are available every day from 9:00 AM to 8:00 PM.
If the furnace is not producing heat, check the thermostat setting and the filter before calling. A tripped setting or a clogged filter can cause a shutdown that looks like a system failure. If those check out and the system still will not run, call us at (585) 564-9789 and we will work to get someone out the same day. A no-heat call in a Monroe County winter is an urgent situation and we treat it that way.
Yes. We handle residential and commercial HVAC work throughout Greece and Monroe County. Homeowners, landlords, property managers, and business owners all get the same diagnostic approach: a clear assessment, a confirmed price, and work performed by qualified HVAC technicians. Commercial clients with multiple properties can call to discuss what a regular service schedule looks like.
When you call, you get a rate on the phone based on what you describe. The price is confirmed before the visit is scheduled, and you are told what it covers. If the technician finds something beyond the original scope during the visit, that is explained before any additional work begins. You are not agreeing to anything until the scope and the price are clear.
The most useful details are the type of system you have, roughly how old it is, and what it is doing or not doing. For a repair call, describe the symptom: no heat, no cool, strange noise, weak airflow, or system not turning on. For an installation or replacement, knowing the size of the space and whether ductwork is in place helps us give you a more accurate estimate on the phone.
Yes. We are available every day from 9:00 AM to 8:00 PM, including Saturdays and Sundays. Weekend availability matters in a climate like Greece's, where a heating failure on a Saturday morning cannot wait until Monday. Call (585) 564-9789 and we will work to get you scheduled.
The short answer depends on the age of the equipment, the cost of the repair, and how efficiently the system has been running. A technician will diagnose the problem and give you an honest read on whether the repair makes financial sense or whether the system is close enough to the end of its life that replacement is the better path. We explain the reasoning clearly and let you make the call.
A service visit usually starts with a diagnosis of what the customer described, followed by a full inspection of the relevant components. Depending on what we find, the visit may include a repair, a component replacement, a refrigerant check, or a recommendation for follow-up work. We explain what we found and what we did before we leave.
Turn the system off and call us. A burning smell can indicate an electrical issue at the unit, a failing motor, or debris in the system, and running it further can cause additional damage. A loud noise often points to a failing blower motor, a loose component, or a refrigerant issue. Describe what you heard or smelled when you call and we will advise on next steps.
Payment is due when the work is complete. The price is confirmed before the visit begins, so there are no figures that come as a surprise at the end. If the scope changes during the visit, we explain the additional work and the cost before proceeding.
Yes. Property managers handling multiple rental units or commercial properties can call to discuss how we handle recurring service, repair calls across multiple addresses, and scheduling for seasonal maintenance. We work with property managers throughout Greece and Monroe County and are used to coordinating around tenant schedules and building access.
Most diagnostic and repair visits take between one and three hours depending on the complexity of the problem and the parts involved. A seasonal tune-up typically runs on the shorter end. A full system replacement is a larger job and the timeline is confirmed when the installation is scoped and scheduled. We keep the job moving so your day is not put on hold longer than necessary.
Alternative Home Heating Co is ready to take your call for any heating or cooling job in Greece, whether it is an emergency repair, a system replacement, a seasonal tune-up, or a new installation. Residential or commercial, urgent or scheduled, we handle the full scope of HVAC work for this area.
System tuned. Airflow balanced. Home comfortable.
Call (585) 564-9789 for a quote. We are available every day from 9:00 AM to 8:00 PM.
We handle the full range of heating, cooling, and air quality work for Greece and Monroe County homes and businesses. Whether you need a quick repair, a seasonal tune-up, or a full system replacement, the table below covers what each service includes, who it fits best, and what is worth knowing before you call. Every job is handled by qualified HVAC technicians, and we confirm pricing before anything is scheduled.
| System Service | What It Covers | Best Suited For | Good to Know |
|---|---|---|---|
| Furnace Repair & Replacement | full furnace diagnosiscomponent-level repairreplacement planning and installpost-installation system check | Monroe County homeowners with a furnace that has stopped working, is heating inconsistently, or is approaching the end of its useful life | Gas and propane forced-air furnaces are the dominant heating source in this area. When repair does not make sense, we give you an honest read on replacement before anything is decided. |
| Cold-Climate Heat Pump Installation | cold-climate unit selection and sizingoutdoor and indoor unit installationbackup system integrationperformance verification at low temperatures | Homeowners considering a switch from a traditional furnace-and-AC setup to a single system that handles both seasons | Modern cold-climate heat pumps operate effectively down to -15 degrees Fahrenheit, which makes them a practical option for upstate New York in a way older technology was not. |
| Thermostat & Smart-Control Installation | thermostat replacementsmart thermostat setup and schedulingzoning control installationsystem communication testing | Homeowners with an outdated thermostat, comfort complaints that trace to controls, or interest in remote scheduling | A thermostat that reads incorrectly or fails to communicate with the system can mimic equipment failure. We check the controls before assuming the unit is at fault. |
| Heating & Furnace Repair | no-heat diagnosisburner and ignition inspectionheat exchanger checkblower motor evaluation | Any household or building that has lost heat or is heating unevenly, especially during a Monroe County winter | A no-heat call in January is an urgent situation and we treat it that way. Same-day service is often available for heating emergencies. |
| Seasonal Maintenance & Tune-Ups | coil cleaningrefrigerant charge checkheat exchanger inspectioncontrols and safety testing | Any homeowner who wants to catch a failing component before it becomes an emergency call | Fall is the right time for a heating tune-up and spring is the right time for AC. Scheduling before the busy season means faster appointments and fewer surprises. |
| Heat Pump Repair & Service | refrigerant circuit inspectionreversing valve checkair handler evaluationcontrols and thermostat testing | Homes or businesses with a heat pump that is not heating, not cooling, or cycling incorrectly | Heat pumps handle both seasons from one system. A problem in winter often traces to the reversing valve or refrigerant charge, both of which we check on every visit. |
| Indoor Air Quality & Air Filtration | air filtration system installationair purifier installationwhole-home humidifier installationsystem integration and testing | Households concerned about allergens, airborne particulates, or dry indoor air during the heating season | Greece-area homes running forced-air heat for six or more months a year benefit significantly from a whole-home humidifier. We install equipment that works with your existing system. |
| Ductwork Repair & Sealing | duct inspection and leak locationdisconnected section repairsealing and insulationairflow balancing | Homes with uneven temperatures, high energy bills, or a system that runs longer than it should | Leaking ductwork wastes conditioned air before it reaches the rooms that need it. Fixing the ducts is almost always less expensive than replacing the equipment. |
| Emergency HVAC Service | same-day heating and cooling responseno-heat and no-cool diagnosisurgent repair or temporary stabilization | Any situation where the system is completely down and waiting until a regular appointment is not a reasonable option | We are available every day from 9:00 AM to 8:00 PM. Same-day appointments are often available for urgent calls during those hours. |
| Full System Installation & ReplacementMost Popular | equipment sizing and selectionremoval of existing unitnew system installationpost-install performance testing | Homeowners whose current system is aging, inefficient, or facing a repair that does not make financial sense | We walk through the options and confirm the price before anything is scheduled. Most residential replacements are completed in a single day. |
| Whole-Home Humidifier Installation | humidifier selection and sizingair handler integrationhumidity control setupinstallation typically completed in one visit | Greece-area homeowners dealing with dry skin, static electricity, or wood damage caused by low indoor humidity during the heating season | A whole-home humidifier treats the entire house automatically without refilling a tank. It connects directly to the forced-air system and maintains a consistent humidity level all winter. |
| AC Repair & Service | refrigerant and leak diagnosiscondenser and compressor inspectionevaporator coil cleaningsystem performance testing | Homeowners or businesses dealing with warm air, weak airflow, or a unit that shuts down unexpectedly | Most AC problems have a single clear cause. We diagnose before any repair begins so you know exactly what failed and what it costs to fix. |
Call us at (585) 564-9789 to talk through your heating or cooling situation and get a clear price before anything is scheduled.
(585) 564-9789